Terms and conditions


Prices:
All prices are in Euro and including Danish vat of 25%, unless otherwise stated.

 

Payment:
SOAKED IN LUXURY accepts payment by Dankort, MasterCard, Maestro, Visa, Visa Electron, V PAY, JCB, China UnionPay, American Express, Paypal. Payment will be debited and cleared from your account, on dispatch of the goods. SOAKED IN LUXURY encrypts all information with SSL (Secure Socket Layer) which means, that unauthorized persons will not be able to read your account number or other information during transaction trough PBS. We reserve the right to have the total amount of the order paid by bank transfeer to Sydbank, Denmark. The order will be shipped upon receipt of payment.

 

Delivery charges:
9 Euro - FREE DELIVERY above 99 Euros of purchase.
Delivery out of Denmark with GLS - UPS. Delivery in Denmark with GLS.

Delivery:
SOAKED IN LUXURY will deliver to you within 1-4 weekdays. We take the liberty of sold out goods and delayed delivery time from SOAKED IN LUXURY.

 

Defect Items:
As a customer you have the right to return items with manufacturing defect. Items will be accepted if the goods are sold and delivered with defects that appears, within a period of 2 years. The defect items must be due to material or manufacturing defects.

 

Cancellation and returns:
We offer you 30 days to regret your purchase. If you regret your purchase in full, we will return the amount of the goods and delivery cost. We do not pay the return freight.
Any dispute between FashionShopping and the customer is subject to Danish law..

 


Any dispute between SOAKED IN LUXURY and the customer is subject to Danish law.



 

Return of goods:
Items must be returned to the following address.

SOAKED IN LUXURY
Banetoften 32
7500 Holstebro
Denmark

 

Please be noted we do not accept parcels returned by cash on delivery (COD). On returning defect items please state clearly the reason, this will enhance the process. The parcel must contain a copy of the invoice/order confirmation. Please always send your package return as a track and trace delivery. Tracking will then be possible and waives any doubt that the parcel has been received to SOAKED IN LUXURY.

How to submit a complaint

Did we not live up to your expectations? If so, please contact Soaked in Luxury first, and we will do everything we can to resolve your issue.

A complaint about a product or service purchased from us can be submitted to the Competition and Consumer Authority / Center for Complaints, Carl Jacobsen Vej 35, 2500 Valby.

Find more information on the website www.forbrug.dk

The EU Commission’s online complaint portal can also be used when submitting a complaint.

This is particularly relevant if you are a consumer residing in another EU country. Submit your complaint here - http://ec.europa.eu/odr . When submitting your complaint, please enter our email address: soaked@designersmarket.net


Personal data


How does Soaked in Luxury handle personal data?
When you order items or catalogues, we register your name and address in our system to enable us to send you your order. Our system then "recognises" you as a customer from then on, making ordering easier in the future.
When collecting personal data via our website, we ensure that it is always done with your express consent and that you are informed of exactly what data we are collecting and why.
We store your information until you ask us not to. If you do not wish to be a customer of Soaked in Luxury, and no longer wish to receive catalogues and other material from us, please notify us by e-mailing soaked@designersmarket.net, or by calling our customer service department on +45 9741 0415.

We guarantee that we will not disclose your personal data to third parties, including other companies.
The management and the Analysis department of Soaked in Luxury have access to the data registered about you. The data controller at Soaked in Luxury is our Head of IT and Web operations. The customer data we store is not encrypted.
We only transmit customer data via encrypted VPN connections. As a customer registered at Soaked in Luxury, you have the right to object to the registration at any time. You also have the right to inspect the information we hold on you. These rights are protected by the Danish Act on Processing of Personal Data, and enquiries relating to them should be addressed to Soaked in Luxury by sending an e-mail to soaked@designersmarket.net.

E-mail newsletters: To keep our customers up to date, we send out e-mail newsletters every week.

You can unsubscribe at any time by clicking on the link in each newsletter, sending an e-mail to soaked@designersmarket.net, or calling our customer service department on +45 9741 0415
We guarantee that we will not pass on your e-mail address to third parties, including other companies.

Cookies in your browser – When buying clothes online
In order to improve your shopping experience, we use cookies to a limited extent. A cookie is a small text file that is automatically stored on your computer when you visit www.SokedinLuxury.com or click on an SoakedinLuxury.com-sponsored ad. A cookie has a limited lifespan and is deactivated automatically after a certain time.

Cookies
We use cookies for three things:
1. To increase our understanding of how visitors use Soaked in Luxury. For this purpose, information is stored about browsers, the duration of visits, what visitors look at on the page and the like. The information is collected for statistical purposes only. This means that it is not technically possible to track or store information about specific visitors.
2. To improve the design of our website, new designs and graphics are tested on a regular basis. For this purpose, cookies are used to determine whether changes to the website should be presented to randomly selected visitors.
3. To be able to present products and information that are relevant to visitors, tracking cookies are used that store data about visitor behaviour in order to display relevant information such as specific products and ads.

Besides Soaked in Luxury, Google and Intelliad are able to access the information described above.
By visiting and shopping at Soaked in Luxury, you agree to the use of cookies as described above. If you wish to delete the cookies on your computer, this can be done as follows: Select "Tools" menu in your internet browser. Select "Internet settings". Select the "General" tab, click "Delete cookies" and then "OK".
If you have any questions regarding cookies at SoakedinLuxury.com, you are more than welcome to contact us.

SOAKED IN LUXURY

Soaked in Luxury is an international female fashion
brand with on trend and easy to wear collections . We
provide young women with a modern style that doesn’t
go unnoticed. Soaked in Luxury styles are feminine and
vibrant, and we allow our customer to embrace her
personality and femininity in an effortless way.

Soaked in Luxury | Banetoften 32 | 7500 Holstebro | Denmark | +45 97 41 04 15 | soaked@designersmarket.net